THE CITY of Cape Town will be unveiling its newly developed Integrated Spatial Information System (ISIS) today, the 30 of July 2012. ISIS is a world class integrated property data management system, designed to help the City better manage a wide range of property related business processes. The new ISIS system automates both spatial and financial business processes, some of which were previously done manually. ISIS uses a combination of separate computer systems to reduce red tape and speed up these processes.

It also integrates the City’s property information and property records management systems into one. It offers one single view of a property, both financially and spatially, with all its attributes which is accessible by City staff. Updates are now synchronised, improving co-ordination between city departments such as Valuations, Revenue, Planning and Building Development Management, Property Management and Housing as well as the Deeds Office, Surveyor General and conveyance attorneys.

Through the integration of the transaction system with the Geographic Information System (GIS), all the City’s transactions related to properties are also geographically displayed, making it possible to do spatial analyses of transactions. This means that geographic reports of trends can be created and in a later phase of the project, a web portal will also be created to serve information to the public.

Another component of the new system is the C3 Notification ISIS Viewer. This component allows users to zoom in to a specific area and view all service delivery related complaint reports which are fed into the system by residents via the Customer Relations Call Centre and the sms lines, or directly by ward councillors. This allows the City to more accurately prioritize service delivery resources and target infrastructure maintenance.

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